Flexible Cancellation Policy

Guests may cancel their reservation free of charge until 6 PM [New Zealand Standard Time] on the day of arrival. Any cancellations made after this time will incur a charge equivalent to the full booking amount. Cancellation fees will be automatically charged to the credit card used to guarantee your reservation or charged back to your travel agent or company's credit facilities as authorised. The only exceptions are long stay, group or special package rates that stipulate different cancellation terms.

• How to cancel: Cancellations must be made through the original booking channel. For reservations made through third-party platforms such as Booking.com, Agoda or Expedia please contact your booking provider directly.

• Group, package and event bookings: Cancellations for group bookings, package bookings, special event bookings and special negotiated rates will be subject to pre agreed terms. If you’re unsure, please contact your event or group booking organiser for additional cancellation information. 

Email reservations@trinitywharf.co.nz or phone +64 7 577 8702 to cancel any reservations made directly with the hotel. Alternatively contact your travel agent.

Non-Refundable Rate

Our non-refundable rates offer you a discount when booking in advance, perfect for those with fixed travel plans. Full payment is required at the time of booking and no changes, cancellations, or refunds are permitted under any circumstances. This policy applies to both the room rate and any additional products included in your booking.